November 2018
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9+
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 544454921
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Earned gear XII is not attributed to Ventress
Steps: How can we find the bug ourselves? Guild's chat history
Connection Type Wifi
Please select your region North America
Country Canada
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? GALAXY S9+
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 544454921
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Earned gear XII Ventress 19 hours ago but still showing at gear XI
Steps: How can we find the bug ourselves? The achievement appears in the automated achievement post in the guild's chat
Connection Type Wifi
Please select your region North America
Country Canada
Solved! Go to Solution.
November 2018
Hi @Bodimz and thank you for the report.
We've checked your account and there was indeed an issue with the server recognizing the upgrade correctly. We've sent you the missing gear piece so you can upgrade Asajj to gear XII again. Sorry for the inconvenience.
On a side note: For any missing item, rewards etc. you can always contact our Customer Support.
November 2018
November 2018
Nothing odd but it made me wonder how many times it happened before and me not noticing it. Gear XII would be something you notice missing right away...
November 2018
Hi @Bodimz and thank you for the report.
We've checked your account and there was indeed an issue with the server recognizing the upgrade correctly. We've sent you the missing gear piece so you can upgrade Asajj to gear XII again. Sorry for the inconvenience.
On a side note: For any missing item, rewards etc. you can always contact our Customer Support.
November 2018
Thank you for your quick help!
It seems related to the Bacta Gels I bought during Sunday that did not register 10 or 15, possibly ..