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Early Game Experience Update - Missing Characters

by BanzaiBac0n
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Early Game Experience Update - Missing Characters

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone and Bluestacks
OS Version Unkown
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug With the new Early Game Experience Update brought to SWGOH, I haven't received the unlocked characters on either of my accounts. On my main account, I haven't received the following: Moff Gideon On my second account, I haven't received the following: Dark Trooper Moff Gideon Obi-Wan Kenobi (Old Ben) The Ally code for my main account is: 281-197-474 The Ally code for my second account is: 511-281-734
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your *
Country England

Both Screenshots show time and date same to the time of the post.

SWGOH1.PNG
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Message 1 of 2 (107 Views)

Accepted Solution

Re: Early Game Experience Update - Missing Characters

EA Live QV Team

Hi there @BanzaiBac0n 

 

Some changes were made to prevent more players getting affected by the account reset issue. Once this has been resolved, you should then get the 'New Player Early Game Change' characters.

 

Please see the below forum post for more information.

Forum Post

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Message 2 of 2 (57 Views)

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Re: Early Game Experience Update - Missing Characters

EA Live QV Team

Hi there @BanzaiBac0n 

 

Some changes were made to prevent more players getting affected by the account reset issue. Once this has been resolved, you should then get the 'New Player Early Game Change' characters.

 

Please see the below forum post for more information.

Forum Post

Message 2 of 2 (58 Views)
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