EASHL Drop-in Failed Matchmaking

[Throldur]

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Fix the matchmaking server
What happens when the bug occurs? Can not connect to EASHL drop-in games. It cycles through matchmaking for 5 minutes and then fails. I have talked to multiple people and it is an issue across platforms.
What do you expect to see? Me playing the game mode I bought the game for, and being compensated by additional World of Chel bags for this massive inconvenience (I trouble-shooted with your online tech support three separate times)
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL Drop-in
What time did you see the bug? (HH:MM AM/PM) All day every day since release
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? McDees_DropOff
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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 Can not connect to EASHL drop-in games. It cycles through matchmaking for 5 minutes and then fails. I have talked to multiple people and it is an issue across platforms.

[Boom_BX]

Been trying to get into a eashl game for the last 5 hours and all I get is failed to find an opponent. What is going on? I just spent 60 bucks and can't get into one game. Are you guys aware of this issue?

[chrismo85]

What’s up with Drop ins on NHL 19? Cant get a game going??? Really???

[blanketfuzz]

Can't find a game in EASHL.  All day long.  This is ridiculous.

[CCMHockey614]

Having the same issue. Very frustrating...

[sleepyT84]

This game is a complete waste of my time now and I paid 100 bucks for it. NEVER get a game. 

[parabolic898]

Same. I can find matches early in the morning before work, but never a full lobby. After work - forget it. 3v3 eashl is the only mode i play, so u effectively can't play the game i paid 80 bucks for. Last dollar i give ea... no more ea access, no more anything

[Wicknells23]

I am having the same issue.... it’s so dumb. They need to fix it and give everyone hockey bags or something for the troubles. I can’t do any drop ins at all. My wait time is like 6 mins and after that it just ends. Then I do it again and the wait time is longer. Very frustrating! 

[PVT_Stunt]

Cannot find opponent in eashl...every other mode works fine.playing on ps4

[Sanitarium8889]

Same here. Was able to find 2 games yesterday in 6vs6. Since then...not single one. Same as other users reporting, 5-6 mins of searching then it says failed. I've switched from wired to wifi and reset console, game, and modem to no benefit. How do you launch a game and have a huge part of the game simply not work on Launch weekend? Ridiculous!! Loyal buyer every year and you can't get this right. Credit me money back since you clearly released a flawed game.