September 2019
Product: NHL 20
Platform:Microsoft XBOX One
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Try to cover puck as goalie in EASHL 3v3
What happens when the bug occurs? Goalie tries to cover puck, but can’t. It will continue doing the cover puck animation, but nothing happens and the other team also can’t poke it, so the puck is just stuck until something else happens.
What do you expect to see? The goalie cover the puck when Y button is pressed.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here EASHL 3v3
What time did you see the bug? (HH:MM AM/PM) 12:30am on September 16
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? CapnHook5
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. Not sure.
What is your game language? English
Video of glitch on my Twitter @ ryan_loris5
November 2019
This happens on all game modes. It seems to be getting worse as well.
January 2020
@Pyxil53 @ryanloris5
Some changes are being made to the goalies covering the puck in the January 30th update. Please let us know how the game plays after tomorrow's patch.