EA app is taking forever to install [ Edited ]

[HappyPuppi]

My computer's old hard drive died, so I had to buy a new one. It was professionally installed, and my computer was updated with all the drivers, dusted out, and tuned up by Geek Squad, so I know that whatever the problem is has nothing to do with my computer and everything to do with EA forcing this broken app on us. I spent a lot of money on Sims 4 and I would like to be able to play the games I paid money for but the EA app is taking FOREVER to download. After 3 hours I was over it when it wasn't even 1/3rds of the way. It's the EA App installer that is taking forever and I want to know if there is a way to get the app without the installer. 

EA App is really frustrating that I'm being forced to install it in order to play the games I PAID for and it refuses to install. 

(cm edit - updated thread)

[EA_Shepard · Accepted solution]

@HappyPuppi When you load the exe file to start the install, is that what is taking a while to physically install? It is a small file so the install of the app itself should not take that long. If you have a new HDD, and Windows was reinstalled this sounds more like a permissions issue with Windows instilling programs.

[EA_Shepard · Accepted solution]

@HappyPuppi When you load the exe file to start the install, is that what is taking a while to physically install? It is a small file so the install of the app itself should not take that long. If you have a new HDD, and Windows was reinstalled this sounds more like a permissions issue with Windows instilling programs.

[HappyPuppi]

It's the installer that's taking a while. The EA App is showing up under my Apps and Programs and Features sections but the installer just hangs. I can't access the EA App itself though, since it just goes to the laggy installer that's not actually installing anything. I'll just have to take it back to Geek Squad and ask them to install the App since they are the ones who installed the new Windows and HDD. I'll let it be their problem. I'm not going to keep trying to install it.

Thanks for the help.

(cm edit - removed language)

[EA_Shepard]

@HappyPuppi I would first just uninstall it, I would try these. Something is blocking it. That could be a firewall, antivirus, Windows permissions, UAC, etc. Before you have to take it back, I would edit these and see if that helps. Usually when a file hangs, it's corrupted, or needs permission from Windows.

• Try a Clean Boot
• Change UAC Controls within Windows
• Try Safe Mode with Networking

[HappyPuppi]

Okay I'll try those when I get home (at work right now). Thank you for continuing trying to help me even through my frustration is not helping.

[EA_Shepard]

@HappyPuppi You are most welcome.

[HappyPuppi]

Okay none of those worked. With the Safe Mode with Networking, it even refused to enable the WiFi.

I'm just going to take it back to Geek Squad. THEY did something to my computer that is causing it to not install this App, so I will let them figure it out. I'm done because I'm just getting more and more frustrated. I have other games I could play in the mean time. 

Again, thank you for your help. It was very appreciated.

[EA_Shepard]

@HappyPuppi You are most welcome. I hope they are able to get that looked at for you.

[VinceNoName]

@HappyPuppi For anyone who had the Origin app before this and is struggling with this: Uninstalling Origin manually solved this issue for me

[EA_Shepard]

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@VinceNoName wrote:
@HappyPuppi For anyone who had the Origin app before this and is struggling with this: Uninstalling Origin manually solved this issue for me

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Yeah, if you can just get rid of Origin. It is causing more issue than it should with the EA app.