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Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) .
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) Every since EA App was launched
Summarize your bug Can't add games to my collection or download games.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea, but multiple people have the same issue
What happens when the bug occurs? Spins for a while and doesn't get added to My Collection so I can download the games.
What do you expect to see? The game to download.

‌

I have been trying to use the EA App ever since it was released in BETA form and despite opening multiple tickets with EA to try and resolve the issue, they just send the same generic rubbish every time, even though I have told them every time I have tried all the methods they have suggested,

So the issue is that I have narrowed it down to not being able to add the games to My Collection in the EA App therefore making them unable to download and install.

This has only recently become urgent as Origin is now closing down, and without Origin I will not be able to play any of my games even though I have an active EA Play Pro subscription.

I have tried changing my Region from UK to another country like Turkey and using a VPN but still have the same issues.

I have tried installing the EA App on 4 different machines and they all have the same issue.

I have now completely run out of ideas on what to do, because as soon as the Origin App becomes unavailable like it has for a number of my friends now, I simply won't be able to play any games.

Is there anything that can be done, as EA closed all the previous forums stating it was restricted to Teen Accounts and an update to the EA App also fixed this.

But I have an adult account and I don't feel I should have to buy games just to try and get them to add to My Collection when I have an active EA Play Pro subscription.

This is my absolute last hope for any solution, as EA Support is just absolute rubbish and they just send you scripted guides for issues rather than report them as genuine bugs.

","body@stringLength":"2574","rawBody":"

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) .
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) Every since EA App was launched
Summarize your bug Can't add games to my collection or download games.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea, but multiple people have the same issue
What happens when the bug occurs? Spins for a while and doesn't get added to My Collection so I can download the games.
What do you expect to see? The game to download.

‌

I have been trying to use the EA App ever since it was released in BETA form and despite opening multiple tickets with EA to try and resolve the issue, they just send the same generic rubbish every time, even though I have told them every time I have tried all the methods they have suggested,

So the issue is that I have narrowed it down to not being able to add the games to My Collection in the EA App therefore making them unable to download and install.

This has only recently become urgent as Origin is now closing down, and without Origin I will not be able to play any of my games even though I have an active EA Play Pro subscription.

I have tried changing my Region from UK to another country like Turkey and using a VPN but still have the same issues.

I have tried installing the EA App on 4 different machines and they all have the same issue.

I have now completely run out of ideas on what to do, because as soon as the Origin App becomes unavailable like it has for a number of my friends now, I simply won't be able to play any games.

Is there anything that can be done, as EA closed all the previous forums stating it was restricted to Teen Accounts and an update to the EA App also fixed this.

But I have an adult account and I don't feel I should have to buy games just to try and get them to add to My Collection when I have an active EA Play Pro subscription.

This is my absolute last hope for any solution, as EA Support is just absolute rubbish and they just send you scripted guides for issues rather than report them as genuine bugs.

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(Retired)","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}"},"rankStyle":"OUTLINE"},"User:user:39":{"__typename":"User","id":"user:39","uid":39,"login":"EA_Illium","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-30T12:10:47.300-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:tghpe58374/user:39"},"ModerationData:moderation_data:7620903":{"__typename":"ModerationData","id":"moderation_data:7620903","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7620903":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:39"},"id":"message:7620903","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7620902/message:7620903","revisionNum":1,"uid":7620903,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:7620902"},"conversation":{"__ref":"Conversation:conversation:7620902"},"subject":"Re: EA App won't add games to My Collection or let me download","moderationData":{"__ref":"ModerationData:moderation_data:7620903"},"body":"@bsmaff To confirm are these games from the EA Play list, or games you are trying to purchase?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":0,"postTime":"2022-12-12T10:09:20.586-08:00","lastPublishTime":"2022-12-12T10:09:20.586-08:00","metrics":{"__typename":"MessageMetrics","views":1609},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":18,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7620904":{"__typename":"ModerationData","id":"moderation_data:7620904","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7620904":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:660373"},"id":"message:7620904","entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7620902/message:7620904","revisionNum":1,"uid":7620904,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7620903"},"conversation":{"__ref":"Conversation:conversation:7620902"},"subject":"Re: EA App won't add games to My Collection or let me download","moderationData":{"__ref":"ModerationData:moderation_data:7620904"},"body":"

These are games which are EA Play Pro games.

I have an EA Play Pro membership and can play them on Origin no problem, but can't add them to collection in EA App or download them.

I can play purchased games, but not EA Play Pro games.

So can no longer play F1 or BF and other games due to this issue.

I have reported it and raised support tickets loads of times over the past year and never been given a solution.

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Do you have any update on this?

As currently can't play any games due to stupid Origin no longer letting me use it.

Why have EA chosen to replace Origin with a piece of software that is so buggy and doesn't even let people play their games.

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Hi @bsmaff Apologies for the delayed response, Can we try going through the below steps then reload the EA App client and search for the game you want to play and check if you have a download or manage option instead of being asked to purchase it? 

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I have tried all this.

It does not work.

Have even tried installing the EA App on 3 different machines with the same issue.

I can no longer access half my games.

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As stated this has been done.

I have been contacting EA over the past year, stating that I am unable to access the majority of games on the EA App, and that the issue appears to be EA Play Pro games and adding them to my collection in order to allow me to download them.

It is not just me with this issue, as several people on the EvoWeb forum have been experiencing the same issues.

But now the Origin app has been retired, I can no longer play the majority of the games I play most and there is no way to download them.

I have been contacting EA Support about this issue ever since the EA App went live, but now this has gone from an inconvenience to a massive issue.

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HI @bsmaff Thanks for this information, I can pass this on to the team. If there are other people having this issue would it be possible to have them post their details as you did above? 

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They have already reported to EA, and get the same s**t back like I do all the time.


We will pass it to the relevant team so they won't look at it or attempt to fix the issue, so just continue to pay us money every year with no chance to get a refund cos you can't play any of your games.

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Yup, I have the same issue, Origin worked perfectly, but now on the EA app, I can't even add any game from the EA Play Pass to my collection. Idk how  but once I managed to add BF4 to my collection by spamming every single solution, the games in my collection are perfectly downloadable and playable, but when I try to add a new one, it just won't let me. I feel like I wasted money on a pass that doesn't even let me play games. I have previously sent a bug report. I am currently waiting for an update to fix it.

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Do you have an update to this issue?

I am still unable to play game using the EA App.

The problem is with EA Play Pro games and not being able to add them to my collection in order to download - So this is now a month without being able to play any of the games which I have paid for.

Can you please provide an update to this, as many other people I know on different forums have all stated other issues with the EA App and EA Play Pro.

Origin worked perfectly, so I don't know why EA pulled the plug on it, when I have been having this issue with the EA App since Day 1.

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