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Re: Double drop shards not recieved

by EA_HighCommand
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Double drop shards not recieved

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7Plus
OS Version 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 957-432-354
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Won double drop shards for Director Krennic and Gar Saxon that are not showing on characters.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Australia
Country Australia

Unfortunately I didn’t keep track of the amount of shards, however I know I got 2 drops of Krennic (at least 1 was for 2 shards) and he is still registering as having 0 shards.
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Re: Double drop shards not recieved

EA Live QV Team

Hi @Joeyrama78 and thank you for the report.

 

We can confirm that you received 2 Director Krennic shards from a battle on 5/04/2018, 3:17:39 am GMT and that they were correctly added to your account. You currently have 2/50 shards for him.

 

You also got several times 2 shards for Gar Saxon in the last 2 days which also were added to your account. Currently, you have 12/25 shards for him.

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Re: Double drop shards not recieved

EA Live QV Team

Hi @Joeyrama78 and thank you for the report.

 

We can confirm that you received 2 Director Krennic shards from a battle on 5/04/2018, 3:17:39 am GMT and that they were correctly added to your account. You currently have 2/50 shards for him.

 

You also got several times 2 shards for Gar Saxon in the last 2 days which also were added to your account. Currently, you have 12/25 shards for him.

Message 2 of 2 (137 Views)