Do not receive gems from crates

[caaronevans]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy 9
OS Version N/A
What is your Player ID? Aaronbobaron
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Gems received from crates are not added to total gems. I've lost about 200-300 gems from this.
Steps: How can we find the bug ourselves? N/A
Connection Type Mobile
Please select your region North America
Country United states

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N/A

[EA_Grasshopper]

Hey @caaronevans thanks for the report. Can you grab screenshots of your gems balance before you open a crate and after? And what is your Persona ID and I'll investigate further. Your persona ID can be found in Settings > About