Disconnection from the game

[vantage73345]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 13.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 566-357-263
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Disconnection from the game so it closes every time playing and occurs within 30s of opening the game both from wifi or using data
Steps: How can we find the bug ourselves? Open on the same iOS version or check for faulty code
Connection Type Wifi
Please select your region Europe
Country United Kingdom

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No additional information 

[CEO_Rago · Accepted solution]

Hey @vantage73345,

looks like it’s crashing. A crash can have many reasons. Have you already tried a fresh installation? It may be that an asset has been downloaded incorrectly. Therefore please leave the game open for about half an hour (untouched) to ensure all assets get downloaded correctly.

Please also check the troubleshooting steps listed here .

Regards.

[CEO_Rago · Accepted solution]

Hey @vantage73345,

looks like it’s crashing. A crash can have many reasons. Have you already tried a fresh installation? It may be that an asset has been downloaded incorrectly. Therefore please leave the game open for about half an hour (untouched) to ensure all assets get downloaded correctly.

Please also check the troubleshooting steps listed here .

Regards.