Disconnecting from game and loss of Ranked Points

by fordey1000
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Original Post

Disconnecting from game and loss of Ranked Points

★★★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Fordey101
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in loading screen before champ select
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 6
When did this happen? (dd.mm.yy hh:mm) 07/09/2021
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Screen sticks then i get disconnected
What should be happening instead? Loads into champ select
Steps: How can we find the bug ourselves? Unsure

Before any EA helpers tell me about the trouble shooting guide, note i have reviewed it and tried the methods listed. My connection is fine. This only happens in ranked (BR) and I have lost rp because the game gives me an abandonment penalty for something I cannot control.

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Re: Disconnecting from game and loss of Ranked Points

Community Manager

Hey @fordey1000 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

If you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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