Disconnected after order request

by mlcsthor
Reply

Original Post

Disconnected after order request

★★★ Newbie

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Domination
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Every time I make an order request I am disconnected
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Make on order request
What happens when the bug occurs? After a few moments I am returned to the main menu with an error "the connection to EA servers has been lost"
What should be happening instead? Taking the place of the squad leader

Nothing else to add

Message 1 of 2 (162 Views)

Re: Disconnected after order request

Community Manager

That's super weird you get disconnected after making an order request.

 

Can you let me know of the following:

 

  • When you go to your Xbox Network Settings do you have a STRICT or Moderate NAT type?
  • Do you play on a WiFi or Ethernet cable connection?
  • Do you have the game installed on an external hard drive?
  • Have you tried reinstalling the game?
  • Does this happen every single time you play the game?

Thanks for the report. Looking to hear back from you soon.

Blueberry.png
Message 2 of 2 (134 Views)