Disappearing Buttons after Stunning Droideka in Wave 4/4 LS Geo TB

[TholBohon]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 14.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 745-429-198
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug LS Geo TB - Wave 4/4 using CLS/Han/Chewie/Chewpio/3PO in the middle territory CMs. Buttons disappeared in the middle of battle after using stun on Droideka. This has happened to myself, a guild mate and another shard mate. Shard mate using Android. Guild mate using iOS 14.4. Seems to be a consistent bug. See all three screenshots from different users below
Steps: How can we find the bug ourselves? See above
Connection Type Wifi
Please select your region North America
Country USA

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See attached screenshots. 1st is Android. 2nd and 3rd are iOS 14.4

[EA_UltraSlide · Accepted solution]

Hi @TholBohon and sorry to hear that.

We have checked the logs available to us for your account. There is nothing standing out that may have caused the freeze that you encountered.

We recommend that you and your guild mates take a look at the following troubleshooting guides to try and avoid running into any issues in the future. iOS & Android

Hope this helps!

[EA_UltraSlide · Accepted solution]

Hi @TholBohon and sorry to hear that.

We have checked the logs available to us for your account. There is nothing standing out that may have caused the freeze that you encountered.

We recommend that you and your guild mates take a look at the following troubleshooting guides to try and avoid running into any issues in the future. iOS & Android

Hope this helps!