Didnt receive apex pack contents

[WhiteGatorade]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Ness41320
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Riukku Nic and flameball80
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Wattson and crypto
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening an apex pack
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3 to 4
When did this happen? (dd.mm.yy hh:mm) 07,12,2020 around 12:50am central time
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? When opening the apex pack it froze then gave an error, returning to the lobby shows i didnt receive the contents from the apex pack nor do I have it anymore.
What should be happening instead? I open the apex pack and receive the contents
Steps: How can we find the bug ourselves? I dont know

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[EA_Barry · Accepted solution]

@WhiteGatorade 

Please make contact with an EA Game Advisor so we can look into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@WhiteGatorade 

Please make contact with an EA Game Advisor so we can look into this for you.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.