March 2019
Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Didn't received my competitive seasons reward for Season 15: Trade deadline 2
What happens when the bug occurs? On march 4, at approx. 5:30 pm EST, I tried to claim my rewards and it displayed rank 0. Didn't receive anything.
What do you expect to see? Give the rewards I was supposed to receive.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut
What time did you see the bug? (HH:MM AM/PM) 5:30 PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? renegade2054
PS4 Crash Reporting: Please copy the text you put in the crash report here. No crash
EASHL issues? Please insert your Club Region.
What is your game language? English
No error, just rank 0 was displayed at the time I tried to claim my rewards. When I go back, it says my rank was around 4300 but I can't claim anything.
March 2019
Thanks @renegade2054. We are currently investigating this issue.