Didn't receive shards from Conquest Unit Pack [ Edited ]

[MrPianoMan73]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 5
OS Version Android 13 Build number: TP1A.221105.002
Ally Code: (Find it here: http://bit.ly/AllyCode ) 474922898
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Didn't receive shards from 7th Aniv Conquest Unit Pack
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

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I bought the 7th anniversary Conquest Unit pack through the webstore on Nov 26th. When I logged into the game on my phone it showed that I rolled Maul shards and at that time I had 219 shards for him. When I actually accepted the shards from my inbox, I went into the collection menu and it still showed maul at 219/330. In game help directed me here to fill out a bug report as they said they couldn't help me directly.

[EA_Gunner · Accepted solution]

We checked your account information but cannot confirm your claim. On 11/26/2022, at 5:48 pm you received 50 Maul. However, based on our information you had 169 Maul shards before this pack was purchased.

[EA_Gunner · Accepted solution]

We checked your account information but cannot confirm your claim. On 11/26/2022, at 5:48 pm you received 50 Maul. However, based on our information you had 169 Maul shards before this pack was purchased.

[MrPianoMan73]

@EA_Gunner Okay, awesome, I wasn't to intently tracking Maul. I just wanted to check I wasn't going crazy and that I got the shards. Which it looks like I did. Thanks for getting back to me on that!