Didn't receive my characters after transferring device

[guitarjunkie1021]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Nord N200
OS Version 11.0.1.8.
Ally Code: (Find it here: http://bit.ly/AllyCode ) 556-519-434
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I am missing a Darth Nihilus and Darth Sion after transferring from a Samsung to my new Android
Steps: How can we find the bug ourselves? Unsure
Connection Type Mobile
Please select your region North America
Country U.S.A.

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(Reposting because I messed up previous post)

[crzydroid]

Are you logged in with the same Google Play account?

[guitarjunkie1021]

Yes, they are the only ones I am missing besides Rex, Cody and Echo(501st)