Didn’t receive RP

[RuthlessRegnad]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? RuthlessRegnad
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Pack A Bow
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. End of rank match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I didn’t get my RP from the match
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 7/12/2019
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Went straight to main screen
What should be happening instead? Showing my RP count
Steps: How can we find the bug ourselves? Look at the coding

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The picture is in my notes that I have with the online chat.

[EA_David]

Thanks for the post. Do you happen to record gameplay? If so, can you grab a clip if this occurs again?

While images can help, unfortunately the one your mention in your case isn't enough to prove the issue. 

[RuthlessRegnad]

No I didn’t by change catch a record. But if it happens again I will

[EA_David]

Thanks. Hopefully we can get to the bottom of what's happening here soon.

[RuthlessRegnad]

One more thing is, a few people are getting timed out on connection to apex servers. I will attach a picture next time it happens.

[EA_David]

@RuthlessRegnad Are these folks getting the code:leaf error? It's one of the main issues we're working on right now.

If they're getting other error messages any info will help. 

[RuthlessRegnad]

That and it is freezing in loading screen and kicking back to the main console menu.