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Didn’t receive Hut rush rewards

by KILLERS5514
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Original Post

Accepted Solution

Didn’t receive Hut rush rewards

★★ Novice

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Check and see if rewards were sent
What happens when the bug occurs? No content was sent to my inbox or packs
What do you expect to see? Rewards from hut rush
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut rush
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? AET - GMT + 10:00
What is your gamertag/PSN ID? Floatandsting4
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

I didn’t receive my first 4 tier hut rush rewards. My handle is floatandsting4. This is the second time it’s happened. Well last time it was in hut rivals. 

Message 3 of 19 (798 Views)

Accepted Solution

Re: Didn’t receive Hut rush rewards

[ Edited ]
Community Manager

Hi there, @KILLERS5514.

 

This is an issue we're currently investigating. As soon as we have some news, we'll post an update.

 

Update: Just wanted to give you all a quick update. We've got a resolution planned for this issue and will have more details within the next few days. Very sorry for the delay, everyone. Thanks for sticking with us.

 

 

*Accepted as a solution for visibility purposes only*

 

Edit 01/19: This issue has now been resolved. Please let us know if you're still having some trouble. Thanks!

Aljo.png

View in thread

Message 4 of 19 (785 Views)

All Replies

Re: No HUT rush rewards

★★ Novice

I haven’t received my Hut Rush rewards. I finished 4 tiers and didn’t receive any of the corresponding rewards. 

Message 1 of 19 (800 Views)

Re: No HUT rush rewards

★★ Novice

I followed your previous instructions and played to the next tier which was tier 5 and received that reward but did not receive the first 4 tier rewards 

Message 2 of 19 (797 Views)

Re: Didn’t receive Hut rush rewards

[ Edited ]
Community Manager

Hi there, @KILLERS5514.

 

This is an issue we're currently investigating. As soon as we have some news, we'll post an update.

 

Update: Just wanted to give you all a quick update. We've got a resolution planned for this issue and will have more details within the next few days. Very sorry for the delay, everyone. Thanks for sticking with us.

 

 

*Accepted as a solution for visibility purposes only*

 

Edit 01/19: This issue has now been resolved. Please let us know if you're still having some trouble. Thanks!

Aljo.png
Message 4 of 19 (786 Views)

No HUT Rush Rewards

★ Novice

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Rank up in HUT Rush
What happens when the bug occurs? Not receiving rewards
What do you expect to see? Rewards in my inbox
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT Rush
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? TrailerSharkBoy
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

I ranked up 7 tiers in HUT Rush only to see that I have not gotten any of the rewards from leveling up.

Message 5 of 19 (769 Views)

No HUT Rush awards Tier 1-Tier6 [European Ice Hockey;3v3 int. EVENT]

★★ Novice

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Please check my account and progress on HUT Rush current event [i.e.European Ice Hockey;3v3 international]. Despite message on top of screen that awards have been transferred to inbox, in fact they were not there even after restart of a game.
What happens when the bug occurs? Despite message on top of screen that awards have been transferred to inbox. After such event occurred I restarted game, but HUT was unavailable due to some ERROR (with long numbers) [date 14.01.2021 around 23:30 Central European Time]. Next day HUT was available, however awards were still not in my HUT inbox [date 15.01.2021]. Please note that Tier 7 award (Premium Pack untradeable) has been transferred to my inbox on HUT [date 15.01.2021]
What do you expect to see? I expect to get awards (and find them in my inbox on HUT) achieved on HUT Rush current event [i.e.European Ice Hockey;3v3 international] from Tier 1 to Tier 6.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here HUT Rush
What time did you see the bug? (HH:MM AM/PM) around 23:30 PM Central European Time
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID? daveroot800
PS4 Crash Reporting: Please copy the text you put in the crash report here. not applicable
EASHL issues? Please insert your Club Region. n/a
What is your game language? English

Despite message on top of screen that awards have been transferred to inbox. After such event occurred I restarted game, but HUT was unavailable due to some ERROR (with long numbers) [date 14.01.2021 around 23:30 Central European Time]. Next day HUT was available, however awards were still not in my HUT inbox [date 15.01.2021]. Please note that Tier 7 award (Premium Pack untradeable) has been transferred to my inbox on HUT [date 15.01.2021]

Message 6 of 19 (771 Views)

NHL 21 no hut rush rewards

★ Novice

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Hut rush rewards aren’t going to my account not sure why.
What happens when the bug occurs? Hut rush rewards will not be transferred to my account
What do you expect to see? My hut rush rewards
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT RUSH
What time did you see the bug? (HH:MM AM/PM) Thursday January 14 2021
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? vroverr
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

Hut rush rewards

Message 7 of 19 (781 Views)

Re: NHL 21 no hut rush rewards

[ Edited ]
Community Manager

@izzyswann @MetalliKatt_PL @TrailerSharkBoy 

 

I moved your message to the thread already started on this topic.

Aljo.png
Message 8 of 19 (762 Views)

Re: NHL 21 no hut rush rewards

★★ Novice

Thx. The basic question is whether EA will help me and repair the issue? When can I expect some results? Thank you for reply.

kind regards,

DK

Message 9 of 19 (749 Views)

Re: NHL 21 no hut rush rewards

Community Manager

@MetalliKatt_PL 

 

This is an issue we're currently investigating. As soon as we have some news, we'll post an update.

Aljo.png
Message 10 of 19 (742 Views)
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