Didn't get my gold apex pack after hitting level 5 on battlepass

by MightBeSavant
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Original Post

Didn't get my gold apex pack after hitting level 5 on battlepass

★ Apprentice

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Idiots Savant
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. henry something
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Loba
Which Legends were your squad mates using (if applicable)? Bloodhound
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) After the game
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Gold Apex Pack when battle pass Level was reached
What should be happening instead? The Gold Apex Pack should be unlocking when proper level is reached
Steps: How can we find the bug ourselves? find out what's happening

I hit level 5 on battle pass and wasn't granted my gold apex pack even though the prompt say I was was shown. I was granted the coins though 

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