Did not receive reward for final tier of C3P0 event

[valadmv]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 842847318
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Beat C3P0 event, but did not receive the final reward. Using wifi connection, internet went out out at same time: 1:10-1:15 am eastern.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

‌

• Product: Star Wars: Galaxy of Heroes
  Platform:Apple iPhone
  What type of device are you experiencing the issue with? iPhone
  OS Version 12.1.4
  Ally Code: (Find it here: http://bit.ly/AllyCode ) 842847318
  What type of issue do you have? Missing Rewards
  How often does the bug occur? Rarely (0% - 9%)
  Summarize your bug Beat tier 7 of C3P0 event, but did not receive the reward around 1:10/1:15 am eastern. Lost internet service at the time of this event. Mobile service with ATT (wifi connection)
  Steps: How can we find the bug ourselves?
  Connection Type Mobile
  Please select your region North America
  Country United States

‌

[EA_HighCommand · Accepted solution]

Hi @valadmv,

We've checked your account and it appears that you did not complete the last tier of the event. If your internet cut out before the final victory screen the battle would not count as a win, sorry.

[EA_HighCommand · Accepted solution]

Hi @valadmv,

We've checked your account and it appears that you did not complete the last tier of the event. If your internet cut out before the final victory screen the battle would not count as a win, sorry.