Re: Did not receive item in apex today pack

by EA_David
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Original Post

Did not receive item in apex today pack

★★★ Newbie

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Tweakyzeus
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Ash
Which Legends were your squad mates using (if applicable)? Octane and Watson
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening apex pack
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Around 6
When did this happen? (dd.mm.yy hh:mm) 02.11.21 20.00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I opened an apex pack and received a legendary ash skin and one other item that did not show up in my inventory.
What should be happening instead? I receive what I got out of the pack.
Steps: How can we find the bug ourselves? Look at the logs

I opened an apex pack and received a legendary ash skin and one other item that didn’t show up in my inventory. 

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Re: Did not receive item in apex today pack

Community Manager
@kvacik1 From taking a look, that pack had a Legendary emote for Ash, and a Rare banner pose for Seer, and both items should be in your inventory. The 3rd item was a common materials pack.
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