Help us improve Answers HQ! Take Survey No, Thanks

Did not receive MK3 carbanti from pop up

by Kreontas7
Reply

Original Post

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice

Same issue here, they said only the Studio side has the ability to fix the missing gear. This was on my third call about the issue as well.

 

Has anyone that posted about the issue on the forum gotten it resolved?

Message 31 of 59 (198 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Newbie
I also did not receive the gear

Ally code 789-197-228
Message 32 of 59 (182 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
I didn't get a mk3 Carbanti also, clicked on a pop-up message, but still nothing
Ally code: 317-768-583
iOS, iPhone 5s
Message 33 of 59 (175 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Newbie

the same . didn't get a gift

ally code 479-265-945

iphone 5s

Message 34 of 59 (170 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
Same issue for me: Sorvigolova 868847698, iPhone 7
Message 35 of 59 (163 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
Same problem.

Ally code 511-427-132.

IOS
Message 36 of 59 (158 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Newbie
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version 10.3.3
Ally Code: 782-699-937
I did not receive the mk 3 carbanti in-game.
The same happened last time with the 75k credits.
Message 37 of 59 (152 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice

I also did not receive my mk3 Carbanti. I hit claim gift and did not receive it. I went ahead and sent in a support ticket and the customer service rep asked me "Why I deserve to get the carbanti for free" and then later told me I had to wait 24 hours before replying because "it's probably just lost on the server side of things".

Ally code: 635-853-774

 

Platform: iOS

 

Connection type : LTE

 

Region: United States 

Message 38 of 59 (150 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
I have the same issue as above.

Ally code 778-169-541
Platform: iOS, on LTE.
Name in game: SPML8

Thanks!

Message 39 of 59 (145 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
I also did not receive this reward, and was directed here by ea support. Please help
Message 40 of 59 (116 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help