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Re: Did not receive MK3 carbanti from pop up

by GladOS-013
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Original Post

Re: Did not receive MK3 carbanti from pop up

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform: iOS
What type of device are you experiencing the issue with? Mobile
OS Version 10.2.1
Ally Code: 327-551-767
What type of issue do you have? Missing Rewards
How often does the bug occur? This time, with the MK3 Carbanti
Steps: How can we find the bug ourselves? Check my account!
Connection Type - mobile operator yota
Please select your region EST
Country Russia

Message 51 of 59 (197 Views)

Re: Did not receive MK3 carbanti from pop up

★★★ Newbie
iOS 11, iPhone 7
Id: 464-193-716
Nickname: Predator
I did not receive the mk 3 carbanti in-game
Message 52 of 59 (189 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
Nothing. I opened a couple of requests, but I got no answers.

I can’t understand why.

The support team isn’t showing so professional.
Message 53 of 59 (177 Views)

Re: Did not receive MK3 carbanti from pop up

EA Star Wars: Galaxy of Heroes Team

Hi all,

 

We rolled a server update on Friday which resolved this issue. Here are the details of it:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/166336/server-update-4-13-2018#latest

 

If any of you are still missing the rewards after logging in on Saturday, please create a help ticket from in game.

 

Also note that the rewards will only be credited to those who logged in on the day they were awarded but did not receive them. They can only be acquired once per device.

 

Thank you.

Message 54 of 59 (155 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
Still nothing...
Message 55 of 59 (137 Views)

Re: Did not receive MK3 carbanti from pop up

EA Star Wars: Galaxy of Heroes Team

@rob75ea The missing Mk 3 Carbanti Sensor Array gear should be in your inbox. Thanks and apologies for the delay.

Message 56 of 59 (116 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Novice
I received it. Thanks.

Rob
Message 57 of 59 (102 Views)

Re: Did not receive MK3 carbanti from pop up

★★★★ Newbie

I keep having the same issue for a while now in a different capacity. Every sixth time my carbanti award does not pop up and shows up as a blank space in the awards format. This is for the str challenge.

 

Stephen Mohrashal account on an iphone 7

Message 58 of 59 (44 Views)
Highlighted

Re: Did not receive MK3 carbanti from pop up

Hi @mohrashal and thanks for the report!

The "missing spot" in the challenges is a separate issue. It is purely a display bug - you are receiving the Carbantis, you just don't see the quantity. If you looked at your inventory before and after each challenge attempt, you would see the number increasing.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 59 of 59 (42 Views)

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