Did not receive MK3 carbanti from pop up

[xRJAJx]

Same issue here, they said only the Studio side has the ability to fix the missing gear. This was on my third call about the issue as well.

Has anyone that posted about the issue on the forum gotten it resolved?

[franchise_ac]

I also did not receive the gear

Ally code 789-197-228

[FillyMatty]

I didn't get a mk3 Carbanti also, clicked on a pop-up message, but still nothing
Ally code: 317-768-583
iOS, iPhone 5s

[Bagetsky1488]

the same . didn't get a gift

ally code 479-265-945

iphone 5s

[ivansergeev90]

Same issue for me: Sorvigolova 868847698, iPhone 7

[rob75ea]

Same problem.

Ally code 511-427-132.

IOS

[mordgod]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version 10.3.3
Ally Code: 782-699-937
I did not receive the mk 3 carbanti in-game.
The same happened last time with the 75k credits.

[Anonymous]

I also did not receive my mk3 Carbanti. I hit claim gift and did not receive it. I went ahead and sent in a support ticket and the customer service rep asked me "Why I deserve to get the carbanti for free" and then later told me I had to wait 24 hours before replying because "it's probably just lost on the server side of things".

Ally code: 635-853-774

Platform: iOS

Connection type : LTE

Region: United States 

[tenkeyassassin]

I have the same issue as above.

Ally code 778-169-541
Platform: iOS, on LTE.
Name in game: SPML8

Thanks!

[jparker423]

I also did not receive this reward, and was directed here by ea support. Please help