Did not receive MK3 carbanti from pop up [ Edited ]

[Kreontas7]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 277-595-968
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug While I got the pop up about the dev blog and clicked it, I did not receive the mk 3 carbanti in-game.
The same happened last time with the 75k credits.
Steps: How can we find the bug ourselves? Check my account!
Connection Type Wifi
Please select your region Europe
Country
‌Please stop delivering gifts via pop ups and send them directly to inbox!

[EA_MindTricks · Accepted solution]

Hi all,

Thank you for raising this issue. For all of you who have not received the in game rewards paired with the blog announcement, please file a ticket at help.ea.com as our Customer Support team will assist you with this.

[SquadBrunch]

I also had this issue but can't seem to create a post about this. Add me to the list of people who didn't receive the MK 3 Carbanti please.
Username: Synergy
Ally code: 526-553-367

@Kreontas7 you should put your ally code in the original post so they can find your account

[thebigragu009]

I am having the same issue.  I got the popup, hit collect, but I did not receive it, and it is not in my inbox.

Product: Star Wars: Galaxy of Heroes
Platform:Andriod
What type of device are you experiencing the issue with? Mobile 
OS Version 7
Ally Code: 599-794-186
What type of issue do you have? Missing Rewards
How often does the bug occur? This time, with the MK3 Carbanti Sensory Array
Summarize your bug I received the popup, but did not receive the MK3, and it is not in my inbox.
Steps: How can we find the bug ourselves? I have no idea how'd you'd see.
Connection Type Wifi
Please select your region EST
Country  United States

[ericgbeem]

Same problem. Hit collect on the pop up, but did not receive the Mk 3 Carbanti.

Username: Lazerbeem
Ally Code: 673-976-751
iPhone 7, IOS.

[Qeldr0ma]

Same issue here.

Username: Ulic
Ally code: 375-413-258

Region: United States, PST

Iphone X, OS 11.3

[Pandaemoniun]

I had the same problem, I even put in a help ticket and EA help was extremely unhelpful and dismissive of my claim. Very frustrating. Ally code 765-712-261

[DarkChaplain41]

Ran into the same problem. I clicked elsewhere on the pop up as I thought it would take me to the Developer’s Blog, but it closed the pop up instead. I’ve tried restarting the game, but I have not been able to get the pop up to reappear.

Platform: Apple iPhone
OS: Version 11
Ally code: 283-634-632

[nojow]

Same issue, the pop up showed up while I was browsing squad arena maybe that’s why I didn’t get the confirmation message when I clicked it.
Username: Nojow
Ally code: 629-484-643

[AbC2108a4052972]

I’m having the same issue for the last three days. I hit collect and nothing happens. Ally code 467-481-373

[MCromank]

I am having the same issue.  I got the popup, hit collect, but I did not receive it, and it is not in my inbox.

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Mobile 
OS Version 9
Ally Code: 381-366-996
What type of issue do you have? Missing Rewards
How often does the bug occur? This time, with the MK3 Carbanti Sensory Array
Summarize your bug I received the popup, but did not receive the MK3, and it is not in my inbox.
Steps: How can we find the bug ourselves? I have no idea how'd you'd see.
Connection Type Wifi
Please select your region EST
Country  Ukraine