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Re: Did not receive HS shards from heroic rancor raid

by EA_HighCommand
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Did not receive HS shards from heroic rancor raid

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android Phone
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 159-852-455
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug did not receive reward (character hards) for heroic rancor raid on sep 10, 1st place. I got credits and others but character shards were not given
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Czech

This bug occured after I reset my phone to factory settings and redownloaded the game.

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Re: Did not receive HS shards from heroic rancor raid

EA Live QV Team

Hi @Sardaukar1705 and thank you for the report.

 

We've checked our logs and the Rancor Raid you finished in 1st place was a Tier 5 Rancor, not the Heroic version of the raid. Any other version of the Rancor Raid below Heroic doesn't give Han shards as a reward.

 

As for any missing items, rewards, etc., you can always get in touch with our Customer Support. They should be able to assist.

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Re: Did not receive HS shards from heroic rancor raid

EA Live QV Team

Hi @Sardaukar1705 and thank you for the report.

 

We've checked our logs and the Rancor Raid you finished in 1st place was a Tier 5 Rancor, not the Heroic version of the raid. Any other version of the Rancor Raid below Heroic doesn't give Han shards as a reward.

 

As for any missing items, rewards, etc., you can always get in touch with our Customer Support. They should be able to assist.

Message 2 of 2 (42 Views)