Re: Did not log in TW

by EA_HighCommand
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Accepted Solution

Did not log in TW

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version 13.1.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 764183238
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I couldnt log in the current territory war, despite ínterin and updating my teams
Steps: How can we find the bug ourselves? Giving me the same rewards my guild obtain in the current TW Thanks
Connection Type Wifi
Please select your region South America
Country Chile

i enter the TW, hours before it began, it refreshed my teams (and reenter)... and then my officer said that i didnt log in

225D2678-03C0-436F-A65F-AE33656D4DC1.png
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Accepted Solution

Re: Did not log in TW

EA Live QV Team

Hi @Andronsio_D and thank you for the report.

 

We checked our logs and the last time you joined a Territory War was on 2019-11-02 16:57:42 UTC. If an officer confirmed this already it is a good indicator that you did indeed missed to join, sorry.

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Re: Did not log in TW

EA Live QV Team

Hi @Andronsio_D and thank you for the report.

 

We checked our logs and the last time you joined a Territory War was on 2019-11-02 16:57:42 UTC. If an officer confirmed this already it is a good indicator that you did indeed missed to join, sorry.

Message 2 of 2 (109 Views)