Re: Did Not Receive TW rewards

by EA_Gunner
Reply

Original Post

Accepted Solution

Did Not Receive TW rewards

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung
OS Version Galaxy
Ally Code: (Find it here: http://bit.ly/AllyCode ) 747656964
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I did not receive any rewards from our most recent Territory War that ended a couple hours ago.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region North America
Country USA

I never received any rewards from the TW that just ended today and I've restarted my device more than a dozen times. Any help would be great.

Message 1 of 3 (213 Views)

Accepted Solution

Re: Did Not Receive TW rewards

EA Live QV Team

Hello @Mallak17 

 

Thanks for the missing rewards report. It may take up to 24 hours to receive the rewards. If you still did not receive them after 24 hours, please reach out to EA Help support.

View in thread

Message 3 of 3 (167 Views)

All Replies

Re: Did Not Receive TW rewards

★★★ Novice

I've attached my final banner count to show I participated also.

Screenshot_20220706-150212_Heroes.jpg
Message 2 of 3 (207 Views)

Re: Did Not Receive TW rewards

EA Live QV Team

Hello @Mallak17 

 

Thanks for the missing rewards report. It may take up to 24 hours to receive the rewards. If you still did not receive them after 24 hours, please reach out to EA Help support.

Message 3 of 3 (168 Views)