Diamond pack

[CaptianLam]

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Don't recieve diamond packs
What happens when the bug occurs? Nothing i don't recieve any rewards on this
What do you expect to see? I would like to get my rewards
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut
What time did you see the bug? (HH:MM AM/PM) The last 2 months
What is your time zone? EET (ART) - GMT + 2:00
What is your gamertag/PSN ID? CaptianLam
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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Please.assist I have been playing Nhl 21 since December and don not recieve my monthly Diamond packs. What should I do 

[EA_Aljo · Accepted solution]

Hi there, @CaptianLam 

I see you purchased the post-launch edition of the game. That comes with 16 Premium packs instead of Diamond Choice packs. You receive them all at once when you first log in to HUT.

[EA_Barry]

@CaptianLam 

If you are logging in to HUT on a monthly basis then you should contact us as below so we can take a closer look at your account.

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

[EA_Aljo · Accepted solution]

Hi there, @CaptianLam 

I see you purchased the post-launch edition of the game. That comes with 16 Premium packs instead of Diamond Choice packs. You receive them all at once when you first log in to HUT.