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Re: Diamond pack

by EA_Barry
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Original Post

Accepted Solution

Diamond pack

★★★ Newbie

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Don't recieve diamond packs
What happens when the bug occurs? Nothing i don't recieve any rewards on this
What do you expect to see? I would like to get my rewards
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hut
What time did you see the bug? (HH:MM AM/PM) The last 2 months
What is your time zone? EET (ART) - GMT + 2:00
What is your gamertag/PSN ID? CaptianLam
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

Please.assist I have been playing Nhl 21 since December and don not recieve my monthly Diamond packs. What should I do 

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Accepted Solution

Re: Diamond pack

Community Manager

Hi there, @CaptianLam 

 

I see you purchased the post-launch edition of the game. That comes with 16 Premium packs instead of Diamond Choice packs. You receive them all at once when you first log in to HUT.

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Re: Diamond pack

Community Manager

@CaptianLam 

 

If you are logging in to HUT on a monthly basis then you should contact us as below so we can take a closer look at your account.

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

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Message 2 of 3 (117 Views)

Re: Diamond pack

Community Manager

Hi there, @CaptianLam 

 

I see you purchased the post-launch edition of the game. That comes with 16 Premium packs instead of Diamond Choice packs. You receive them all at once when you first log in to HUT.

Aljo.png
Message 3 of 3 (107 Views)
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