March 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.28.1030
What expansions, game packs, and stuff packs do you have installed? Almost all of them
Steps: How can we find the bug ourselves? Use the design tool
What happens when the bug occurs? The list of swatches becomes ridiculously elongated, making it impossible to recolor an item without zooming really far out
What do you expect to see? The list of swatches to only be as long as necessary. like it used to be.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It happened after the supernatural pack came out.
The list of swatches becomes ridiculously long for no apparent reason. This happend with both custom content and maxis created items.
March 2021 - last edited March 2021
@TheMarbleMortal Hello! You mentioned removing mods and cc but you also need to delete the localthumbcache.package file in Documents / Electronic Arts / The Sims 4 folder. This file likely contains a bit of cached code that causes the issue to persist. You may also need to right click the game in Origin and select repair. Once the repair is completed for all packs and after deleting the cache file with mods / cc removed, open the game and see if the problem is still there.
March 2021 - last edited March 2021
Thanks for the quick reply!
I tried both deleting the cashe and repairing the game. But that did not solve the issue.
March 2021
@TheMarbleMortal Well, quick reply first time isn't bad? haha Sorry for the delay this time. Okay, so that's weird. If you haven't already, try starting a new save, without mods and delete that localthumbcache.package file again before opening the game. I'm just curious if there may be an issue with your current save and if the problem will show up in a new save.
April 2021
I also have this problem. I disabled my mods/CC, cleared my caches, and started a new game, but the problem persisted, which leads me to believe it isn’t related to mods/CC.
April 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2021
@crinrict Yep, it happens on all items. I haven’t tried using a new user folder, but I’ll do that and see if it makes a difference.
April 2021
Yea same thing for me. Tried everything. I starting to think its just one of the many bugs thats caused by the game updates. Rather than the mods.
April 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2021
I don't really understand what u mean by fresh folder?