Help us improve Answers HQ! Take Survey No, Thanks

Darth Revan Force Storm on GL KYLO under Ultimate - Game get stuck

by Kiribati1979
Reply

Original Post

Highlighted
Accepted Solution

Darth Revan Force Storm on GL KYLO under Ultimate - Game get stuck

[ Edited ]
★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Ipad
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 938254738
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Situation: Where: Squad Arena fights When: GL Kylo Mirror matches. My team has GL Kylo lead and Darth Revan. Opponent's team comp not relevant. What: Opponent's GL Kylo is under ultimate and I use Darth Revan's Force Storm. Game get stuck. No possible action other than closing the app. This happens every time. It may well fall under the known issue "Icons disappearing".
Steps: How can we find the bug ourselves? Please replicate the scenario described. Kylo's opponent under ultimate stance. DR'S force storm on opponent's GL kylo. Game get stuck everytime
Connection Type Wifi
Please select your region Europe
Country Spain

screen taken after force storm was used. Game is now stuck. No action allowed. I can still click on "auto" or any other buttons but nothing happens in the game

IMG_1786.PNG
Message 1 of 2 (166 Views)

Accepted Solution
Highlighted

Re: Darth Revan Force Storm on GL KYLO under Ultimate - Game get stuck

EA Live QV Team

Hi @Kiribati1979 and sorry to hear that.

 

We've tested this today with SLK, DR, DM, Hux and KRU against a full SLK First Order team and had no issues with Darth Revan's "Force Storm" whilst the opposing Supreme Leader Kylo was in his ultimate stance. The battle progressed as expected. We've also checked our internal logs and couldn't identify anything related to the "Missing Buttons" issue. Could let us know what iPad you are exactly using and provided us with the full team compositions used as well as a potential video? Also, the date and time when it happened would be useful to narrow it further down. Thank you!

View in thread

Message 2 of 2 (72 Views)

All Replies
Highlighted

Re: Darth Revan Force Storm on GL KYLO under Ultimate - Game get stuck

EA Live QV Team

Hi @Kiribati1979 and sorry to hear that.

 

We've tested this today with SLK, DR, DM, Hux and KRU against a full SLK First Order team and had no issues with Darth Revan's "Force Storm" whilst the opposing Supreme Leader Kylo was in his ultimate stance. The battle progressed as expected. We've also checked our internal logs and couldn't identify anything related to the "Missing Buttons" issue. Could let us know what iPad you are exactly using and provided us with the full team compositions used as well as a potential video? Also, the date and time when it happened would be useful to narrow it further down. Thank you!

Message 2 of 2 (73 Views)