Re: Daily maintenance?

by BaldurCPH
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Original Post

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Daily maintenance?

[ Edited ]
★★★★★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version newest
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Often (50% - 99%)
Summarize your bug The game is unavailable at 1900 GMT +1. Is there a daily maintenance or something going on?
Steps: How can we find the bug ourselves? Most days at 1900 GMT +1 (my payout time) and 10 minutes ahead (today now in 20 minutes) the game responds slowly, are unavailable and crashes with error 1.0. After restart the game freezes at Loading Cantina. The Game Center login is quickly and as usual. Other apps and web browsing works like normal. The other day my payout was available at 1906 while other parts worked fine in the game.
Connection Type Wifi
Please select your region Europe
Country Denmark

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Accepted Solution

Re: Daily maintenance?

EA Live QV Team

Hi @BaldurCPH and thank you for the ally-code.

 

We had a look into your account and apart from a very brief time-frame on Monday when the recent TB started (about 2 minutes) there are no anomalies.

If you still experience performance issues, we'd recommend the troubleshooting available HERE.

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Re: Daily maintenance?

[ Edited ]
EA Live QV Team

Hi @BaldurCPH and thank you for the report.

 

We do not perform daily maintenance since it is not required (we have a short release calendar, which makes maintenance obsolete).

We know that there is a high server load when specific events are happening (start of a Territory Battle for example) but those should not result in significantly increased response times for you.

 

If you could provide us with your ally code we can check your account.

Message 2 of 4 (185 Views)

Re: Daily maintenance?

★★★★★ Apprentice

Thanks! Its 836456338.

Message 3 of 4 (156 Views)

Re: Daily maintenance?

EA Live QV Team

Hi @BaldurCPH and thank you for the ally-code.

 

We had a look into your account and apart from a very brief time-frame on Monday when the recent TB started (about 2 minutes) there are no anomalies.

If you still experience performance issues, we'd recommend the troubleshooting available HERE.

Message 4 of 4 (181 Views)