DXGI-DEVICE-ERROR-REMOVED (new)

[Kawaii-N3ko-77]

Followed the instructions above, so far 3 games no crashes will update l8r after more

[Kawaii-N3ko-77]

Ok well I have no clue what happened, game inst crashing anymore (at least for now, a restart might fix that but no issues whatsoever tonight

few things:

- I uninstalled and reinstalled APEX Legends through Origin

- my motherboard bios firmware was already up to date (didn't need updating or anything)

- I uninstalled my GPU drivers with DDU 3rd party software (clean and restart option)

- Installed Geforce 419.35 driver after restart

- No crashes at all.

Honestly didn't think this would work as I have done all of the steps above previously but without any success. It's quite possible that reinstalling my game while this new crash fix update got pushed out fixed my problem i guess? Must have been a corrupted file i guess? seriously tried the solution above many times + other 'solutions"

Regardless the issue inst present at least for now. I will probably update this post once more tomorrow just to see if a restart reverts anything.

(edit: added dxdiag of the game working normally if this means anything)

[The_Tibber]

That's great news!

The Dxdiag is to show the infromation on your PC its not much to do with what issues you are experiencing.

[Kawaii-N3ko-77]

Yeah its as i thought, DXGI_ERROR_DEVICE_REMOVED is back at it again. Couldn't finish a single game again

Guess i just have to wait for a fix then.

(for the record this was after i restarted my computer, no apexcrash.txt was generated either)

[The_Tibber]

Thats wierd,

Could you post some event viewer logs for me?

https://answers.ea.com/t5/Technical-Issues/No-error-code-Read-here-for-extended-diagnositics-support...

This should be a consistent fix, something is changing

Make sure you are using the latest GPU driver BTW (a recent update happened)

https://www.nvidia.com/Download/driverResults.aspx/145534/en-us

Try a system cleanup with this guide and skip to the cleaning.

https://answers.ea.com/t5/The-Barracks/Building-a-stable-foundation-for-your-PC-Windows/td-p/7605212

Something else to try:

Spoiler

1. Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.
2. Type the following command, and then press Enter.

DISM.exe /Online /Cleanup-image /Restorehealth

Note It might take several minutes for the command operation to be completed.

1. Type the following command and press Enter.

sfc /scannow

Note It might take several minutes for the command operation to be completed.

1. Close the command prompt, and then run Windows Update

[Kawaii-N3ko-77]

I'l have to get to steps 2 and 3 tomorrow, however i've looked at the event viewer logs.

Im fairly certain of the time of the crash, and two events pop up around that time. One is a 'warning' for r5apex.exe being blocked from accessing the graphics hardware. The other is an error that was generated like 11 seconds after the display warning. Posting both below, 'warning' then 'error'. 

Spoiler

Log Name: System
Source: Display
Date: 3/26/2019 2:32:02 PM
Event ID: 4109
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: user-PC
Description:
Application r5apex.exe has been blocked from accessing Graphics hardware.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4109</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-03-26T03:32:02.943137200Z" />
<EventRecordID>18259</EventRecordID>
<Channel>System</Channel>
<Computer>user-PC</Computer>
<Security />
</System>
<EventData>
<Data>r5apex.exe</Data>
<Data>
</Data>
</EventData>
</Event>

Spoiler

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 3/26/2019 2:32:11 PM
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
User: USER-PC\user
Computer: user-PC
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user user-PC\user SID (S-1-5-21-1951253227-104793871-492778414-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2019-03-26T03:32:11.096566000Z" />
<EventRecordID>18261</EventRecordID>
<Correlation />
<Execution ProcessID="1360" ThreadID="12792" />
<Channel>System</Channel>
<Computer>user-PC</Computer>
<Security UserID="S-1-5-21-1951253227-104793871-492778414-1000" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
<Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
<Data Name="param6">user-PC</Data>
<Data Name="param7">user</Data>
<Data Name="param8">S-1-5-21-1951253227-104793871-492778414-1000</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>

Thanks.

[The_Tibber]

Hmm,

in programs and features unistall Intel Rapid Storage Technology if you have it.

Also what Antivirus are you using?

[Kawaii-N3ko-77]

Pretty sure its just windows defender, nothing 3rd party

[The_Tibber]

Cool ill wait for you to finish the rest of the solutions and get back to me once your ready.

[Kawaii-N3ko-77]

Just tried the new driver released today with fresh install. Ran around in training mode for about 5 mins before getting same error. Ill post the event logs here in a sec.