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Re: DXGI-DEVICE-ERROR-REMOVED (new)

by xDD_LMAOOO
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Original Post

Re: DXGI-DEVICE-ERROR-REMOVED (new)

Champion

The error code is the same as what you get in Apex.

 

I'd say get the new PSU and return your old one as mentioned.

This way we know your CPU is getting the power it needs.

Message 81 of 99 (227 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

★★ Apprentice

Alright, found a temporary solution.

 

- Do a DDU uninstall clean and restart.

- Install NVIDIA 417.35 drivers

 

This solution lasts until next PC reset to which i have to do it again.

Message 82 of 99 (201 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

★★ Apprentice

Stilll receiving apex crash.txt things

 

crash:
{
R5Apex: 00000000012207A7
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "AMD Ryzen Threadripper 1920X 12-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000012207A7
R5Apex: 000000000047635C
R5Apex: 0000000000468011
R5Apex: 000000000043F4E9
R5Apex: 00000000002BBBB2
R5Apex: 000000000044008F
R5Apex: 00000000004C84BD
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x00007FF7C64A5F90
rbx = 301 // 0x0000012D
rcx = 84
rdx = 0xFFFF800839B5A070
rsp = 0x00000017F047F718
rbp = 0
rsi = 0
rdi = 0x00007FF7C64A5F90
r8 = 0x00A0A6F8
r9 = 0
r10 = 0
r11 = 0x00007FF7A095BBA0
r12 = 0
r13 = 0
r14 = 0x00007FF7A0ADEF10
r15 = 0x00007FF7C649CF90
rip = 0x00007FF7A18C07A7
xmm0 = [ [-7.4966823e-32, 4.5914945e-41, -6.625199e-32, 4.5914945e-41], [0x8BC2A000, 0x00007FFE, 0x8BAC0000, 0x00007FFE] ]
xmm1 = [ [2.8296812e-39, 7.9554516e-41, 0, 0], [0x001ED000, 0x0000DDC4, 0x00000000, 0x00000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 83 of 99 (194 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

Champion

Its literally your PSU. you will keep getting errors unless you give your CPU the power it needs. Standard smile

Message 84 of 99 (636 Views)
Highlighted

Re: DXGI-DEVICE-ERROR-REMOVED (new)

★★ Apprentice

Yeah, finally got round to putting in old PSU. no crashes.

 

Guess i'll have to send it back.

 

Cheers for the help man Standard smile

Message 85 of 99 (146 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

★★ Apprentice

Still getting device error hung tho :/

Message 86 of 99 (134 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

Champion

Hmm lets try a DDU reinstall just incase one of the many things we tried affected it in some way.

 

Install this and select the clean and restart function: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Download the latest driver for later: https://www.nvidia.com/Download/index.aspx?lang=en-us

Once you have restarted your PC go to device manager > display adaptors and right click MS basic display adaptor and select update.

(Even if it has no updates thats fine its just a check)

Then install the driver like normal.

 

Try the game once done.

 

ill check out Hung errors see if they are still an issue but they are suppose to be fixed with the driver changes.

 

Message 87 of 99 (125 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

★★ Apprentice

Alright, was getting the apex crash.txts but now its back to DXGI_ERROR_DEVICE_REMOVED again. Even had the new drivers that geforce put out yesterday.

Message 88 of 99 (93 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

Champion

Geez im coming up blank here. . .

 

Either way its ideal to get the PSU sorted so your CPU can run @ 100%.

 

Ive dug around further online with not much luck.

 

A possible work around to try:

Download MSI afterburner again: https://www.msi.com/page/afterburner (scroll to the bottom)

Set the Power to 50% and apply then try the game.

 

Ill be asking EA staff if they can suggest everything but tbh we have tried nearly everything

Message 89 of 99 (81 Views)

Re: DXGI-DEVICE-ERROR-REMOVED (new)

Champion

Here is something to try:

Download this: https://www.microsoft.com/en-gb/download/details.aspx?id=8109 (untick the bloatware MS tried to give you)

Create a new folder and run the file, it will ask you for a location so send it to your new folder.

run the DXSetup.exe in the new folder and let it run.

Once done run the game.

 

If you have a DirectX corruption it should resolve it.

 

Message 90 of 99 (64 Views)

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