Currently Unplayable After 2 installs!

[theSkiforty]

Product: GRID Legends
Platform:Microsoft XBOX One
Summarize your bug Game played first time after install with button and replay issues, second time i booted the game it would not recognise my Fanatec CSL DD, done a un install and re install, now after the first loading screen i get a fussy grey screen and cant see anything else. CURRENTLY UNPLAYABLE!
Please specify your platform model. Microsoft Xbox One S
Did you have cross-play enabled? No
In what game mode did the bug occur? Offline Career
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i CAN EMAIL YOU AN IMAGE OF THE GREY FUSSY SCREEN
What happens when the bug occurs? Cant see the screen can only here the game in the background
What do you expect to see? The game!

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Currently Unplayable!!

[EA_Kent · Accepted solution]

Hey @theSkiforty, 

If you have a screenshot of what you're seeing when you're trying to play can you attach it to this thread? Thanks! 

[EA_Kent · Accepted solution]

Hey @theSkiforty, 

If you have a screenshot of what you're seeing when you're trying to play can you attach it to this thread? Thanks! 

[mpbmtncnyzi6]

@EA_Kent can you check dm

[theSkiforty]

Game is playing behind the grey fussy screen. 
have done the updates & re installed the game 4 times. 
It’s not gonna work. Not sure how f it’s the disk. 
also done a couple weeks f re sets in n the cheers x that was suggested by the forum. 
I’m afraid I’m going to return the game after 2 weeks so f no success. 
very disappointed. 

[EA_Kent]

Hey @theSkiforty, 

Thank you for the info!

Is it only doing this when you have your wheel connected, or does it happen even when it's not plugged in? 

[theSkiforty]

Doing it 100% of the time with or without wheel plugged in?

[EA_Kent]

@theSkiforty 

Got it, thanks!

Do you have the game installed on an external drive, or is it saved to the drive that's built into your Xbox? 

[theSkiforty]

It was originally installed on external drive but after the second install I changed it back to internal, have deleted save data & cleared cache etc and still no change. 

[EA_Kent]

@theSkiforty 

Hmm, gotcha. That's definitely weird. 

There is something else I wanted to test. Do you have a different Gamertag on your Xbox? If so, what happens if you try launching the game from that other account? I am curious if this is only happening with this specific account. 

If you're able to give that a shot please let me know how it goes. Thank you! 

[EA_Kent]

Hey @theSkiforty, 

I wanted to follow up with you on this. 

Have you had the chance to install the most recent Xbox firmware update? If not, can you give that a shot and see if you're still running into any crashes? 

Please let me know if you're able to give it a shot. 

Thank you!