Crystal menu blank

[nemos1271]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 133-643-183
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Purchasing crystal menu is blank. Tried signing out of Game Center and signing back in. Tried deleting and reinstalling app bit still getting blank page on the crystal page in the store
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Us

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See pic

[EA_HighCommand · Accepted solution]

Hi @nemos1271 and thank you for the report.

Your account was missing some essential details. Upon next log in you should be asked for and after that, you should be able to see crystals again.

[GladOS-013]

@nemos1271 Was your account created in China?

[EA_HighCommand · Accepted solution]

Hi @nemos1271 and thank you for the report.

Your account was missing some essential details. Upon next log in you should be asked for and after that, you should be able to see crystals again.

[nemos1271]

@EA_HighCommand It works now. Thanks