Crystal Pack Prices Incorrect

[gregwillms]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 735-845-978
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug In the in-game store, the prices for the 1340 and 610 crystal packs are incorrect. They are being charged at $19.99 and $9.99 respectively when they should be $9.99 and $4.99. I did update the Galaxy of Heroes app from the Google Play store this morning.
Steps: How can we find the bug ourselves? Log into game and go to the crystal section of the store.
Connection Type Wifi
Please select your region North America
Country U.S.

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Nothing more to add

[ChristophIV · Accepted solution]

@Broseph1018 and @gregwillms 

Hello there,

The devs are aware and working on a fix

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/240752/mispriced-crystal-packs-in-store#l...

[Broseph1018]

1. Mine just recently had this problem and I was wondering how to fix it?
2. I tried reloading and reloading. Same issues.

[ChristophIV · Accepted solution]

@Broseph1018 and @gregwillms 

Hello there,

The devs are aware and working on a fix

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/240752/mispriced-crystal-packs-in-store#l...

[gregwillms]

@ChristophIV Thanks!

[ChristophIV]

@gregwillms And @Broseph1018

Mine is showing up correctly now, is this fixed for you?

[gregwillms]

@ChristophIV Yup, it was back to normal for me last night. Thanks again!

[Broseph1018]

@ChristophIV Yeah it was back to normal for me as well last night

[ChristophIV]

Glad to hear it.

[mordinstorm]

Any word on what EA/CG will do for the players that bought the wrongly priced pack? Followed the link for EA and was told that it was up to CG....

[mordinstorm]

Followup for any that was inadvertantly purchased the crystal package at the bugged price:

EA cannot help with the issue. Phone support told me that they don't have a reason why, just that they cannot help. 

Nice.....