Re: Create sim bug - Short/Dwarf sim.

by SimGuruMaaike
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Original Post

Accepted Solution

Create sim bug - Short/Dwarf sim.

★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 6s Plus
OS Version 12.1.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Retired sims then create new sims.
What do you expect to see? Can play normally.
Connection Type Wifi
Please select your region Asia
Country Thailand
Additional feedback

Dear EA support team,

 

I found this bugs today after quest Secret Agent come. I retired my sims then create new character. After that new character appear in short size. When I tried to click ‘Let’s play’ then app crash everytime and stuck in create sims character.

 

I tried to close game and open again, app still crash. Tried to reinstall app and play again, app still crash.

 

Best regards,

Message 1 of 10 (823 Views)

Accepted Solution

Re: Create sim bug - Short/Dwarf sim.

★★ Novice

Thank you!!

Version 13.1.0 bug fixed.

View in thread

Message 9 of 10 (649 Views)

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Re: Create sim bug - Short/Dwarf sim.

[ Edited ]
★★★ Pro

#LittlePeopleHaveFeelingsToo 😂🤣😂

Ok Ok - I will be serious, the little person is cute. It looks like it's a combination of a baby sim and an adult. Maybe the game looks at it like that. Is the little person a usable sim? Because if it is you would get a lot of stickers at a party. 

Message 2 of 10 (810 Views)

Re: Create sim bug - Short/Dwarf sim.

★★ Novice
No, unusable sim. Can’t even quit from create sim menu. App crash everytime when trying to click ‘Let’s play’. 😢
Message 3 of 10 (804 Views)

Re: Create sim bug - Short/Dwarf sim.

★★★ Pro

Try this then. Close the game, hit force stop, then restart your phone. Hopefully that will work.

Message 4 of 10 (794 Views)

Re: Create sim bug - Short/Dwarf sim.

★★★ Pro

Also make sure you have the latest version of the game from your app store. They were working on the server the other day. 😃

Message 5 of 10 (793 Views)

Re: Create sim bug - Short/Dwarf sim.

★★ Novice

I tried to close game and open again, app still crash. Also tried to delete then reinstall app and play again, app still crash too. Devil

(My app version 13.0.2)

Message 6 of 10 (776 Views)

Re: Create sim bug - Short/Dwarf sim.

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 


----------------

Answers HQ Guardian

do not work for EA

 

Message 7 of 10 (770 Views)

Re: Create sim bug - Short/Dwarf sim.

EA Live QV Team

@mzxykelj76o6 please check how your game is now on the latest version of the game Standard smile 

Message 8 of 10 (658 Views)

Re: Create sim bug - Short/Dwarf sim.

★★ Novice

Thank you!!

Version 13.1.0 bug fixed.

Message 9 of 10 (650 Views)

Re: Create sim bug - Short/Dwarf sim.

EA Live QV Team

Great! Thanks for your fast reply :D 

Message 10 of 10 (634 Views)
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