Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 6s Plus
OS Version 12.1.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Retired sims then create new sims.
What do you expect to see? Can play normally.
Connection Type Wifi
Please select your region Asia
Dear EA support team,
I found this bugs today after quest Secret Agent come. I retired my sims then create new character. After that new character appear in short size. When I tried to click ‘Let’s play’ then app crash everytime and stuck in create sims character.
I tried to close game and open again, app still crash. Tried to reinstall app and play again, app still crash.
Solved! Go to Solution.
Version 13.1.0 bug fixed.
March 2019 - last edited March 2019
Ok Ok - I will be serious, the little person is cute. It looks like it's a combination of a baby sim and an adult. Maybe the game looks at it like that. Is the little person a usable sim? Because if it is you would get a lot of stickers at a party.
Try this then. Close the game, hit force stop, then restart your phone. Hopefully that will work.
Also make sure you have the latest version of the game from your app store. They were working on the server the other day. 😃
I tried to close game and open again, app still crash. Also tried to delete then reinstall app and play again, app still crash too.
(My app version 13.0.2)
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
I do not work for EA
@mzxykelj76o6 please check how your game is now on the latest version of the game
Great! Thanks for your fast reply :D