Re: Crashing to Desktop No Error
by Goal_Line_0Original Post
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1060 3GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? cooltrain7
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Has happened in many diffrent locations, from dropping in to during a fight.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Its happens randomly at any time and doesn't seem to be linked to a single action
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Its random. Sometimes 1 sometimes 4-5
When did this happen? (dd.mm.yy hh:mm) Many diffrent days before this but also today. 14.12.19 19:45
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game "crashes" to desktop.
What should be happening instead? The game doesn't crash randomly
Steps: How can we find the bug ourselves? Due to the random nature all I'm doing is playing the game. Thus steps to repo can't be given.
Game crashes to desktop with no error. Been happening on and off pretty much since launch. Normally atleast once a day for me. No error message is given and last I time I checked nothing was logged in the event viewer. Not really sure what else to do at this point.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number R9 290
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Jexthis
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Wraith, Bloodhound
Where did the issue occur? start of dropship
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. almost always crashes when I am dropmaster it seems
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. seems to be from becoming dropmaster
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) Many diffrent days before this but also today. 2.16ish
How often does the bug occur? Occasionally I wanna say 10% up to 33%
how severe is your issue? yeah
What happens when the bug occurs? The game "crashes" to desktop.
What should be happening instead? The game doesn't crash randomly
Steps: How can we find the bug ourselves? Due to the random nature all I'm doing is playing the game. Thus steps to repo can't be given.
Game crashes to desktop with no error. Been happening on and off pretty much since launch. Normally atleast once a day for me. No error message is given and last I time I checked nothing was logged in the event viewer. Not really sure what else to do at this point.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 970
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? EZForEnce
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible: Moxerific, 500DaysOfAutumn
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Wraith, Bloodhound
Where did the issue occur? 2 Squads Remaining
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Runoff
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was running to get positioned for the final fight
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5 or 6? Not sure
When did this happen? (dd.mm.yy hh:mm) 15.02.19 1:15 AM
How often does the bug occur? About once daily
how severe is your issue? High
What happens when the bug occurs? The game suddenly closes with no error message
What should be happening instead? The game doesn't crash randomly
Steps: How can we find the bug ourselves? Unknown
Looking through Event Viewer in Windows, going to Windows Logs > System I see a few instances sourcing from Service Control and FilterManager in which the service "EasyAntiCheatSys" is mentioned. The first instance of this service (Source: Service Control Manager) is of the service being installed into the system at 10:41 PM 14.02.19, when I first booted the game up on this occasion. At the exact same time, FilterManager reports the event "File System Filter 'EasyAntiCheatSys' (6.1, 2019-01-24T02:26:48.000000000Z) has successfully loaded and registered with Filter Manager."
Then, at 1:08:33AM 15.02.19, the Event "File System Filter 'EasyAntiCheatSys' (Version 6.1, 2019-01-24T02:26:48.000000000Z) unloaded successfully." occurs. (Source is from FilterManager)
Following this is Service Control Manager at 1:10:29 AM 15.02.19, saying that it has once again installed the EasyAntiCheatSvs in the system, with FilterManager once again saying it is successfully loaded and registered, as though I had just booted the game up. Then at 1:12:37AM 15.02.19, the event "File System Filter 'EasyAntiCheatSys' (Version 6.1, 2019-01-24T02:26:48.000000000Z) unloaded successfully." occurs (Source: FilterManager), This lines up with the time period when my game closed, and is the only record I can find in the Event Viewer that would show any sort of closing/crashing activity related to Apex.
