Crashing app

[frogzillah]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Unexpected crashing
OS Version 10.3.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 514631539
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game crashes often.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Canada

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Game crashes several times a day making the game virtually unplayable. It usually occurs when loading a screen, but it has occurred during gameplay (most notably during an attack in the last territory battle, costing me progression).

[EA_HighCommand]

Hi @frogzillah and sorry to hear that.

What iPad are you using exactly?

We recently stopped supporting older iOS legacy devices, such as the 

• iPad Mini (1st gen)
• iPad (2nd gen)
• iPad (3rd gen)

All details can be found HERE.

[westley996]

Having similar problem where it has trouble connecting to server and hangs on my Android tablet.

[westley996]

Maybe, my problem sounds more like the lag problem. I will reply there.

[frogzillah]

iPad, 4th gen.

[frogzillah]

It lags a lot when loading a screen. Sometimes the wheel spins for a full minute before loading. Sometimes it spins, then crashes. It happens about 10 times a day since the update.

[Evek817]

I'm also using a 4th gen iPad and experiencing constant crashes.  Also OS 10.3.3.  My issue sounds the same as OP.

[FullmetallVoid]

@frogzillah It is impossible to continue with the progress. I have an iPad 4 and since the last update I have had crashes that have affected me in gran arena, squad battles and fleets. Please fix this quickly

[frogzillah]

@FullmetallVoid Not sure what you want me to do.

[CEO_Rago]

Greetings,

I am sorry to hear that all of you are currently experiencing the same problem.

The current problem with the latest update is already known by the studio and they are already investigating and trying to solve this problem, so we all have to wait.

To get the best performance of the Game the current software should be the latest released, but that the app is not working at all is very strange and of course disappointing 😐.

What you can try if you haven’t already:

First uninstall the game, then check your WiFi connection and if it is working as intended (stable) then reinstall. After it reinstalled, it will try to download all assets, do not interrupt it (could take awhile).

Regards.