Crashing and Consuming Large Storage

[T_MC_Manus_03]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Tablet
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Game continues to crash during gameplay or fails to load. I have noticed that this does occur more frequently when the free space is below 2gb. In trying to free up space, I have noticed that your app does not seem to be cleaning up after each content update. Your app is now close to 17gb as listed by iOS for personal data. I have seen this app now eat through 5gb of data over the last month. You need to address this storage issue
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

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App is not clearing out old data and eating up disk space

[EA_UltraSlide · Accepted solution]

Hi @T_MC_Manus_03 and thanks for the report.

Could you please uninstall and then attempt a fresh install of the game to see if this helps with your storage issue? Please also check out our troubleshooting guide which can help with crashing. Hope this helps!

[EA_UltraSlide · Accepted solution]

Hi @T_MC_Manus_03 and thanks for the report.

Could you please uninstall and then attempt a fresh install of the game to see if this helps with your storage issue? Please also check out our troubleshooting guide which can help with crashing. Hope this helps!

[crzydroid]

You are right in that it doesn't clean up after updates. On my old phone, I frequently had to clear out the game data and let it redownload.