Crashing After Legend Selection Screen

[PlSTOLSKlN]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3070
Enter RAM memory size in GB 32GB RAM
What is your gamertag/PSN ID/EA Account name? P1STOLSK1N
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. n/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? n/a
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legend selection screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just selected legend
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 14/10/21 10:30
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Following the legend selection screen the game goes blank to a black screen. Nothing happens, it just hangs there. I have all animated badges, poses, banners etc. turned off for my legends as suggested. I cannot close Apex and have to CTRL-ALT-DEL to kill the process. If I restart in time I will get in the game but typically my teammates are either dead or have quit.
What should be happening instead? The next screen should show our 3 legend banners.
Steps: How can we find the bug ourselves? Load in to games. Not sure what triggers it but it happens quite regularly.

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n/a

[EA_David]

@PlSTOLSKlN HI, thanks for the post. This is being worked on, but in the meantime some players have found that removing any animated banner poses from their Legends can help.
unfortunately it's not a 100% fix. but there are reports of it helping>

Trello entry for this issue: https://trello.com/c/qED1VnsS/255-freezing-just-before-or-after-legend-select