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Re: Crash to Desktop with an Engine Error

by Din314
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Original Post

Crash to Desktop with an Engine Error

★★★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080 Armor 8G OC
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Draccoburn
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Which Legend were you playing (if applicable)? Bangalore, Blooddhound
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Don't remember
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Moving
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? All matches I played today
When did this happen? (dd.mm.yy hh:mm) 06.02.19 09:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to desktop
What should be happening instead? No crashing
Steps: How can we find the bug ourselves? DOn't know

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080 Armor 8G OC
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Draccoburn
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Don't remeber area on map, but it happen in 3 different spots
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Moving
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It has happened on every match I've played today
When did this happen? (dd.mm.yy hh:mm) 9pm to 9:20pm
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crashes to desktop with error: Engine Error, (443.481) Unkown file version (paks\Win64\pc_all.opt.starpak)
What should be happening instead? Match should not get interrupted
Steps: How can we find the bug ourselves? Don't know

Message 1 of 5 (341 Views)
Highlighted

Re: Crash to Desktop with an Engine Error

★★★ Newbie

Hello,

 

I was also having this problem. The way I was able to fix was by doing the following.

File Explorer > (go to where ever your origin library is. mine is on D drive) D:/Origin Library > Apex > paks > all.opt.starpak and  I deleted this file. I then went back to the game library and right clicked on apex then hit repair. This worked for me. Note: it did NOT work for me if i did not delete that specific file first.

Message 2 of 5 (332 Views)

Re: Crash to Desktop with an Engine Error

★★★★★ Newbie

OK, thanks for the tip. I'm going to try it now.

Message 3 of 5 (325 Views)

[1583.444] Unknown file version (paks\Win64\pc_all.opt.starpak)

★★★★ Newbie

Attached dxdiag log and error message screenshot.

 

Whenever I try to play Apex Legend after a day or a couple of days later, it fetches me this error. I tried repairing the game before playing. The game runs well after repairing but if I don't play like 1 or 2 days then I'm having this error again. Is there any other way to fix this without repairing again and again? 

 

Thanks.

Message 4 of 5 (93 Views)

Re: Crash to Desktop with an Engine Error

Community Manager

@Din314 wrote:

Hello,

 

I was also having this problem. The way I was able to fix was by doing the following.

File Explorer > (go to where ever your origin library is. mine is on D drive) D:/Origin Library > Apex > paks > all.opt.starpak and  I deleted this file. I then went back to the game library and right clicked on apex then hit repair. This worked for me. Note: it did NOT work for me if i did not delete that specific file first.


@KhidaLaagse 

Does this fix it for you above?

/Blueberry

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