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Crash on first "major" cutscene [XB1X]

by dannnehhh

Original Post


Crash on first "major" cutscene [XB1X]

★★ Newbie

Product: Anthem
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Please select your region Europe
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. First cutscene after two Freelancers say "I'm in" after Faye speaks (first mission of game).
When did this happen? ( hh:mm) 16/02, 17/02, 18/02, 19/02 all hours of day, UK time
Summarize your bug Game loads about 1-2 seconds of cutscene and screen freezes. Then, a loud audio bug plays, normal audio resumes but screen still frozen. Then, game crashes to Xbox Dashboard. Video linked below of bug.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Replicate as above.
What happens when the bug occurs? Audio bug and crash to desktop.
What should be happening instead? Game continues as normal.


I should add that I've already tried the following steps to fix:


  • Clear Xbox cache and try again
  • Full, clean intstall of game on both Internal HD and External HD
  • Diferent resolutions and refresh rate (I prefer to play on 1440p, 120hz)
  • Turning variable refresh rate OFF

Plus anything else I missed from EAHelp on Twitter.


I have also tried skipping the cutscene before bug occurs, but the bug still happens when cutscene gets to skip.

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