EXCEPTION_ACCESS_VIOLATION

by dykk8
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Original Post

Crash Logs

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RX 580
Enter RAM memory size in GB 8gb
What is your gamertag/PSN ID/EA Account name? Gevorian
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skulltown
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Using the menu
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 3/22/2019
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? The game instantly closes.
What should be happening instead? The game shouldnt close
Steps: How can we find the bug ourselves? In-game when you switch through the 3 menu systems

crash:
{
R5Apex: 000000000040CB7B
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000004
}
callstack:
{
KERNELBASE: 000000000008669C
ntdll: 00000000000A80CB
ntdll: 000000000008FD36
ntdll: 00000000000A468F
ntdll: 0000000000004BEF
ntdll: 00000000000A33FE
R5Apex: 000000000040CB7B
R5Apex: 00000000004BB753
R5Apex: 000000000022B1EE
R5Apex: 000000000022CE86
R5Apex: 000000000022851B
R5Apex: 000000000049D0FA
R5Apex: 000000000049D1DE
R5Apex: 000000000049D337
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004C0449
R5Apex: 00000000004B82E7
R5Apex: 00000000002282D5
R5Apex: 000000000049D0FA
R5Apex: 000000000049D1DE
R5Apex: 000000000049D337
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 00000000000181F4
ntdll: 000000000006A251
}
registers:
{
rax = 0
rbx = 0x000002BD9526B7C0
rcx = 0
rdx = 32
rsp = 0x000000E21320EB10
rbp = 3
rsi = 0x000002BD9526B7C0
rdi = 130
r8 = 0x000002BD8AFF0320
r9 = 0x000002BD86780000
r10 = 0x00007FF6C106A1A0
r11 = 0x000002BD8AFF5EF0
r12 = 0
r13 = 0x000002BE1E49199C
r14 = 0x000002BD96C113D8
r15 = 0x000002BE1E491900
rip = 0x00007FF69A61CB7B
xmm0 = [ [7.5254597e+31, 0, 0, 7.2128413e+22], [0x746D762E, 0x00000000, 0x00000000, 0x6574616D] ]
xmm1 = [ [7.5254597e+31, 5.8680678e-35, 1.1751627e-38, 4.5011331e+27], [0x746D762E, 0x069C0000, 0x007FF6C1, 0x6D68B400] ]
xmm2 = [ [7.5254597e+31, 0, 0, 7.2128413e+22], [0x746D762E, 0x00000000, 0x00000000, 0x6574616D] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Message 1 of 4 (261 Views)

Crush

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number MSI GeForce GTX 1050 2GT OCV1 2GB GDDR5 128Bit DX12
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Torchizm
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Sometimes playing, sometimes loading screen after legends choose.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. While fighting another squad
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 30-40
When did this happen? (dd.mm.yy hh:mm) 19.03.2019 23:54
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? Apex Legends closing immediatly
What should be happening instead? Crush shouldn't be.
Steps: How can we find the bug ourselves? I don't know. It comes automatically

crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF6B27BE5F0
rcx = 0x00007FF6989E6CF8
rdx = 0x000001F9B9BEC290
rsp = 0x000000F5FBCFDE00
rbp = 0x00007FF6989E6CF8
rsi = 0x000001F9B9BEC290
rdi = 0
r8 = 0x000000F5FBCFDE60
r9 = 0x000000F5FBCFDE50
r10 = 2047 // 0x000007FF
r11 = 0x00007FF6B37BF540
r12 = 8
r13 = 0
r14 = 90
r15 = 64
rip = 0x00007FF68CD2A6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Message 2 of 4 (256 Views)

EXCEPTION_ACCESS_VIOLATION

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX2070
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? dylk8
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. anywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. running, skydiving, anything really.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? A few but it happens often
When did this happen? (dd.mm.yy hh:mm) Always
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game freezes instantly and then crashes
What should be happening instead? Game should not be closing? lol
Steps: How can we find the bug ourselves? I dont know...

Crash...Keep attaching these crash text files.

Message 3 of 4 (256 Views)

Re: EXCEPTION_ACCESS_VIOLATION

★★★ Novice
I believe you are having the same issue as me, looking at the log it looks similar and I also have an RTX 2070:

https://answers.ea.com/t5/Bug-Reports/Game-Crashes-Sound-keeps-on-playing-No-Error/m-p/7729130
Message 4 of 4 (245 Views)