July 2020
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 653-575-936
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Game tries to open, flashes, then crashes and throws me out.
Steps: How can we find the bug ourselves? Try to start the game after the July 9 update.
Connection Type Wifi
Please select your region North America
Country United States
This update is a mess. Impacting GAC, TW. Not a smart time to roll out an update that was not properly tested.
July 2020
I have similar problem on my IPad. It is asking for update, and then it stuck in loading.I also have 13.5.1
July 2020
Hi @MadMike8154,
Have you already completed the available troubleshooting from our help article?
@PattiC90 Your issue sounds different, you can try to switch from WiFi to cellular which helped in the past.
July 2020
Unfortunately my iPad has only WiFi.btw I tried all the tshoot steps and didn’t work for me
July 2020
Uninstalled and reinstalled twice. Seems to be opening now, but still getting random freezing and crashing.
July 2020
Hi all,
The original issue with the game crashing right after launch appears to be related to a partial Facebook outage. This should be resolved now.
July 2020
Unfortunately issues are continuing. Could not get the game to start again. Once it finally started after multiple tries, it is crashing when I try to enter our HAAT raid. Missing the raid due to these issues.