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Re: Content update issues DA’s & Ebon Hawk

by EA_HighCommand
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Original Post

Content update issues DA’s & Ebon Hawk

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone X
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 156-185-664
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Can not access Ebon Hawk content without game hanging. Clicking on the pack in the store and the game hangs, no time out. Click on Fleet Battles, no nodes visible and then it hangs, no time out. Complete daily challenges unable to claim as button is greyed out. No problems prior to update No difference on WiFi or Mobile
Steps: How can we find the bug ourselves? Click on store pack for Ebon Hawk Click on Fleet Battles Complete Daily Activities
Connection Type Wifi
Please select your region Europe
Country England

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 156-185-664
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Can not access Ebon Hawk content without game hanging. Clicking on the pack in the store and the game hangs, no time out. Click on Fleet Battles, no nodes visible and then it hangs, no time out. Complete daily challenges unable to claim as button is greyed out. No problems prior to update No difference on WiFi or Mobile
Steps: How can we find the bug ourselves? Click on store pack for Ebon Hawk Click on Fleet Battles Complete Daily Activities
Connection Type Wifi
Please select your region North America
Country England

Daily Activities.jpg
Ebon Hawk.jpg
Message 1 of 3 (165 Views)

Re: Content update issues DA’s & Ebon Hawk

★★★★ Novice
Hopefully this gets fixed soon, every minute that goes by is wasted Ship energy?
Message 2 of 3 (135 Views)
Highlighted

Re: Content update issues DA’s & Ebon Hawk

EA Live QV Team

Hi @d_tox1975,

 

Have you already cleared your cache and deleted and reinstalled the game? Please make sure you have it linked to GameCenter/GooglePlay before doing so and leave it on the main Cantina screen for a good while, so all assets can be downloaded before going into the Fleet Battles.

Message 3 of 3 (119 Views)

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