Conquest Causes iOS App Crash

[amellowfellow1]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 15.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 953762331
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug App crashes every time I open conquest. It worked earlier in the day, but no more.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region
Country

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App crashes every time I go into conquest. 

[EA_UltraSlide · Accepted solution]

Hi guys,

Can you try clearing your cache/game data - iOS & Android.

Failing that, could you please try and reinstall the game.

If you are still facing issues after trying the above, please let us know.

Edit:

Marking as solution for visibility. This has worked for some affected players.

[et1sears]

Same problem 

[JackalopeHunter1]

Product: Star Wars: Galaxy of Heroes

Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11 Pro 
OS Version 15.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 184178379
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug App crashes every time I open conquest. It worked earlier in the day, but no more.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region
Country: United States

[EA_UltraSlide]

Hi guys,

@amellowfellow1 - Is this still an issue for you?

@et1sears - Is this still an issue? If so, can you please provide your ally code?

@JackalopeHunter1 - Can you double check your ally code as it appears to have a typo.

[amellowfellow1]

Yes, still an issue, crashes 100% when try to access conquest.

Also crashes 100% of the time when trying to find gear or shards from character screen, but can play directly in DS/LS battles - appears the link from character to specific battle is the issue. Never had either issue before.

[JackalopeHunter1]

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@EA_UltraSlide wrote:

Hi guys,

@amellowfellow1 - Is this still an issue for you?

@et1sears - Is this still an issue? If so, can you please provide your ally code?

@JackalopeHunter1 - Can you double check your ally code as it appears to have a typo.

---

Sorry about that. Ally code is 184178397

[et1sears]

Ally code 861-345-866

[et1sears]

Deleting and reinstalling the app fixed this for me. 

[SHUFLA]

same issue. ally code 659-891-322.

[JerseyLink]

I’m having the same issue, I’m on iOS running 15.1, every time I try to log into Conquest or farm gear/shard the game immediately crashes. I was able to play conquest yesterday and bought the $30 battle pass, my ally code is 244-267-889, please help.